I’m back from the first Nokia Open Lab which was held between 11-13th September in Helsinki, Finland. I had a blast meeting excellent, passionate people from all over the world, many of whom I’ll no doubt stay in touch with. I left Helsinki with my head buzzing with ideas which had been catalysed by conversations with other participants throughout the workshops and parties.
Conversations were focused around location-based/aware services for mobile, future business models for music and entertainment, ways of motivating the community to assist environmental causes, and more. One idea I really liked was mentioned briefly by Micki Krimmel / Mickipedia. To paraphrase the idea loosely (I don’t want to claim accuracy after several glasses of champagne): when technology is useful and widely adopted, it is invisible. Invisibility signals adoption. We lose interest in it: it’s there, but we no longer notice it, because it’s part of the unexciting, essential fabric of everyday life. Invisible technology is the kind of stuff that’s been around for a while, like a telephone or a vending machine, that no longer seems like magic. It’s a human-invention that is so commonplace, that is so developed and evolved, that we can’t change it any further. It’s the kind of technology that nobody would hold an open lab about, but we’d really miss if taken away.
Everyone is paying attention to mobile at the moment because we’re just beginning to understand its full potential. It’s exciting, nascent, and new; and in combination with the internet, ubiquitous computing – a theme which Adam Greenfield presented on Saturday – is no longer exciting theory, but very real. Nokia Open Lab is an excellent way to stimulate conversations around this kind of technology, which is a real-world equivalent of what they are already doing on their blog, Nokia Conversations. I got to meet Charlie Schick, the guy behind the blog (and who is also, apparently, the most likely one to get fired for what they do). I think it’s great that they’re doing that.
Prior to the event, I was sent the Nokia E71 to try out. I’m going to give my impressions without writing a full-review: there are great reviews here and here. I was given a SIM card on arrival to test all the functions of the phone. I felt sheepish about also taking my iPhone with me on the trip. Despite having full access to email and internet on my E71, I often found myself resorting to my iPhone.
There are two reasons for this. First reason, (1), my mobile phone is the most personal technology I use, and it takes a while to adjust to using a different phone. It’s also a pain to set up email, Twitter, and so on on a different phone, and to adjust to an entirely different experience. So it’s unfair to compare them. But there’s also the other thought, (2), that the E71 is an inferior experience to the iPhone, and I was less frustrated using the latter.
Here are some of the frustrations I had with the Nokia E71:
- The icons on the home screen took up about 15% of the space. Too small!
- Using the internet on the E71 is frustrating.
- Some of the terminology is confusing. For example, what’s the difference between ‘Tools’, ‘Installations’, ‘Downloads’?
And some of the things I liked about the Nokia E71:
- The handset embodied elegance. It’s possibly the most physically beautiful mobile phone I’ve seen, and I really wanted to like its user experience, too.
- The tactile QWERTY keyboard.
- The notification light on the home button: a nice touch.
If there’s a Nokia phone I like most, it’s the N95. The experience is superior to the E71 – perhaps the screen orientation of the N95 (which is portrait, not landscape) has something to do with that.
I really admire Nokia for holding this event. My view is that times are changing: Nokia must re-address their products from the point of view that they’re now considering Apple, Google, and Microsoft as their competitors. Some radical change must happen. I think they know this, too, which is why the Nokia Open Lab happened. Flying 35 bloggers/social media types from around the world to Helsinki for conversational workshops? Pretty radical, if you ask me … and symptomatic of change, forum, progress!

Just as things started getting really interesting the event was over, and I was on the plane to London on Saturday evening. If Nokia holds an event like this in the future (and I really hope they do, again, next year), I’d suggest that it be a day longer. It’d also be good to present ideas individually, in perhaps more of a BarCamp-like setup. More time, and more opportunity to focus on a topic, and more opportunities for every attendee to really add value to the event, would make it even better. So, to make it better: longer. More specialised focus on topics. More practical, tactile ways to add value.
So, thank you Nokia and WOMWorld for a fantastic few days in Finland! I’ll be putting photos on Flickr soon.